When you need to get in touch with Centrelink, there are a few different ways to do it. To save yourself travel time, consider trying to contact Centrelink online first or by phone before you decide to visit one of the Centrelink offices.
Centrelink Online Services
Centrelink provides a lot of its services over the Internet. This means that you don’t even have to leave the comfort of your home to access many Centrelink services.
To get to Centrelink online, all you have to do is open your favourite Internet browser and go to www.centrelink.gov.au. If you mistype and input centrelink.com.au instead, don’t worry because the browser will automatically direct you to the correct website.
Because the Centrelink website has been incorporated into the Department of Human Services website, you will arrive at the Centrelink page on the Department of Human Services website. This change was done to streamline the online portion of health, social and welfare services, so you can now access Centrelink online services through this page.
Now that you have a different website handling Centrelink online services, you have to use the new way of logging into the website.
At the top of the Department of Human Services website, there is a “Log on” button that provides a single entry point for everyone who wants to access Centrelink, Medicare or Child Support payments.
When signing in, you have to choose “Centrelink Online Services” to get to the Centrelink portion of the website. You can then use your old Customer Access Number (CAN) and password to log in.
If you only need to get some basic information about Centrelink, avoid the phone wait lines and call 132 468. Through this number, you can listen to recorded information about the various services provided by the Department of Human Services.
If you have a more specific need, it might be best to call the appropriate department.
If you’ve tried doing things over the Internet and face technical difficulties, get help from 132 307, which is the Centrelink online services support hotline.
To report your income for purposes related to Centrelink, call 133 276 (13 EARN).
To repay your Centrelink debt, call 136 330.
If you’re an indigenous Australian trying to access Centrelink services, you can call the toll-free number 1800 136 380.
If you’re currently outside Australia and you have to get in touch with Centrelink by phone, the Department of Human Services website has a list of phone numbers organized by country. You can call for free from some countries. If you’re calling from other countries, you can call the Australian number and leave a message requesting for a call back to minimise the call charges.
If you have to conduct the transaction in person, you can visit one of the Centrelink branches. You can search for your nearest Centrelink service centre on the Department of Human Services website or by asking over the phone. To avoid a long queue, try to come early with complete documentation.
If you don’t have a computer at home, you can use Centrelink computers at the Centrelink service centre.